Amazing and effective tool!

Gong is an extremely important tool for my organization, as we use it as a way to constantly review our work and grow in our role. Gong provides my team with an easy and effective way to review calls for not only ourselves but our team members. This aids in our ability to grow in our own role by building off of the best practices of others within our team. This has been especially handy given that we work remotely and don't have the ability to listen to the calls of colleagues happening a desk or two away. Gong also provides great metrics for better understanding how to optimize our calls. Information regarding patience levels, engagement times, and much more help us adjust our calls to create a better experience for our clients. The system is also user friendly and easy to navigate. I highly recommend this platform!

I feel that Gong has given extremely accurate and actionable insights. When they give feedback on calls, they also give recommendations that we can build off of. These recommendations are actionable and constantly drive me to be more mindful of certain things like patience levels and engagement.