Gong -- Game changer for revenue teams!
May 24, 2022
Gong -- Game changer for revenue teams!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong has been a game-changer, not only in staying organized with my customer and being thorough in follow-up -- it's also helped me be more mindful of gaps I might have in the deal so that I can be more intentional about covering those bases.
- Call follow up notes and action items
- Call reviews for coaching and professional development
- Intelligence on being single threaded and providing some proactive warning signs in the deal
- The dictation of conversation to a written summary is off and could be improved
- Less of an improvement and more of an opportunity -- capturing key goals or moments during discovery and providing bullets of those items for more streamlined follow up would be extremely helpful on a day where you're back to back in meetings and catching up on notes later in the evening.
- Helps to ensure a high win rate because we know what's working in real time and can iterate
- Strong alignment between SDRs and AEs to create a more consistent buying experience
I think the AI insights are helpful for coaching but could be further expanded to provide more customer insights and trends in what we're hearing in conversations.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes