Great product for growing orgs

Gong is used in our organization for call recording. Recordings support coaching for management along with supporting tracking of customer trends and driving a consistent narrative across a sales org. For reps like me, it's an invaluable tool to leverage as notes so I can be more present on calls/focus on listening, track my stats like how often am I talking/customer, and ask for coaching assistance across key areas. Therefore the biggest business areas impacted are improving coaching for management and improving reps' skill & consistency - leading to greater revenue generation.

Somewhat. I'd say a big area of improvement for Gong is sharing on a rep level areas of improvement bi-weekly or monthly. Something as simple as a scorecard for the month across a few metrics already being tracked could be a great way to help reps set tangible goals on their skills and remain accountable for their progress. Furthermore, sharing out customer trends is a huge area of opportunity. It would be great to have a monthly report on - the most common challenges from customers in May, etc to help improve narrative & discovery with prospects