Easy, efficient and effortless.
March 05, 2020

Easy, efficient and effortless.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong is used primarily through our marketing department to manage and review calls with clients. It helps to analyze the different areas of focus within our calls and learn how we can best improve our process to make it consistent across the board. Our marketing team relies on Gong to focus on the quality of calls.
  • Efficiency.
  • Analyzing.
  • Transcribing.
  • Timing (scrolling through the time is inefficient).
  • Creating segments of topics.
  • Helps to analyze performance (time spent per call, topics, etc.).
  • Zoom
Gong.io is much more advanced and intricate than Zoom. The only feature that is better on Zoom is the ability to easily scroll through the recorded calls.
Gong.io has always been very helpful with any issues we've encountered.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong works very, very well for analyzing customer calls and although we do not use it for in-house meetings, I am confident that it would work well for transcribing those meetings and focusing on topics.