Ring the Gong! Great tool for internal business call recording and review.
Updated March 20, 2020

Ring the Gong! Great tool for internal business call recording and review.

Daniel Sale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Our company uses Gong to ensure quality of sales calls, and provides feedback from Department Manager - Account Manager for training and to ensure consistency across the company. Gong is vital to allowing managers to review calls and address issues in real-time and to identify trends across accounts to make adjustments to align with our company's overall mission statement.
  • Identifies which user is speaking, tools to skip to next speaker easily.
  • Easy scoring tools for managers to review calls and provide feedback to users.
  • Auto-generated text transcripts which can be searched to identify key points in a conversation.
  • Recorded call quality can sometimes be poor. (Difficult to understand.)
  • Gong is an effective feedback tool for users to review and improve performance.
We've never experienced any significant issues with Gong.

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Gong has been great for our business, which requires regular screening of calls to ensure we are consistent across our messaging with clients. Managers can provide feedback to users through a 1-10 and 5 Star rating system, and invite feedback and questions directly in the interface. Gong works great for this purpose!