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Sales Enablement
March 06, 2020

Sales Enablement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We love Gong! It's the perfect solution for coaching sales reps, reviewing customer calls, or sharing calls with customers. The analysis and reports help us jump to critical conversations and coach our team members through the call.
  • Call transcribing.
  • Easy search of key words.
  • Records calls.
  • Search function.
  • Filtering.
  • Opportunity relation.
  • Very positive, we have insight into sales calls.
  • We can share calls with customers so they can share with their team.
  • We can coach based on performance and analytics of calls.
Gong provides a more intuitive view of calls and easy way for our customers to skip to specific parts of the calls. Because of this, our large team can filter and jump to the most important calls without feeling like we've wasted time searching and listening to calls that do not need intervention.
They are on top of all customer support inquiries and have been a joy to work with. We get regular check-ins from our account manager and feel like support is a top focus from the Gong team.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

If you have a sales or support team, you need to use Gong. It allows managers to get the recordings and quickly jump to key parts of the conversations. Setting up filters allows you to get daily reports on the conversations of the highest value to your organization.