Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong.io

Use Cases and Deployment Scope

[Gong.io] is used in our organization to listen to sales reps calls, used for training purposes, and deal monitoring. It is specifically used by the sales organization. The business problems that it addresses is it allows us to pin point exactly where a rep is excelling and where there can be room for improvement. This tool is used in our sales org in order to continuously learn, onboard reps, and for training and sharing purposes with our customers as well. This is perfect for us reps to share with our prospects who would need to share a call recording with other individuals in their organization. This allows for an improvement in communication and shortening the deal cycle as well.

Pros and Cons

Pros

Pinpoints breakdown of calls
Shareable functionality
Comment section to leave and reply to feedback

Cons

I don't have any suggestions as I think this tool is great and I have listened to the most calls within my entire sales organization and I am a rep and not a manager.

Most Important Features

Recording aspect
Deal cycle breakdown

Return on Investment

Huge positive impact on my self growth as a sales rep
Improves line of communication between manager and rep

Alternatives Considered

SalesLoft

[Gong.io] is great compared to SalesLoft because it allows for that video recording aspect. Also there are rarely any issues with the recordings after they are done being processed. Something I have noticed with SalesLoft is the recordings will be fuzzy and it does not allow for the breakdown of what was covered on a call and the ratio between how long a rep has talked versus the prospect. These are a few of the many reasons why [Gong.io] is the best out there.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

SalesLoft

Likelihood to Recommend

[Gong.io] is well suited for reps who are eager to improve their sales skills. This is also very useful for a line of communication between a rep and manager in order to gain feedback on calls. I would say it is less appropriate on specific calls such as pricing proposals where a prospect would not want themselves being recorded for privacy purposes.

Comments

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