Keeping small business up & running with remote workers
June 21, 2022

Keeping small business up & running with remote workers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect has been very helpful for our small business organization with workers working remotely in their homes. I mainly rely upon the GoTo Connect Mobile Application for inbound and outbound calls and merging 2 callers. I utilize the forwarding of inbound calls to my cell phone. I am able to quickly update my voicemail when I'm out of office through the mobile app. The Admin Portal allows me to set up features like Buddy watch for the users who want to utilize their hardset phone on their desks when they are in the office to see whether other users are on the phone or available to take a call. The Admin Portal also allows me to register the hardset phones using the MAC address. For my daily use, I have not had any major issues using the Mobile Application. I rely less on the GoTo Connect Desktop Application as it seems to log me off often, requiring me to login too often.
  • Mobile application.
  • Inbound and outbound call quality.
  • Ease of updating voicemail.
  • Ease of logging into admin portal to enable or disable call forwarding.
  • Improve GoTo Webinar, requires too much memory space on laptop.
  • GoTo Webinar should not require outside parties to create an account.
  • GoTo Webinar should not require 3rd party app to blur background.
  • GoTo Connect desktop app should not require re-login so often.
  • We went from paying $450 per month with our old provider to $160 per month.
  • Time savings from easy Admin Portal features.
  • Positive impact during the pandemic because users were able to use the mobile app.
Implementing GoTo Connect is easiest for a company that has a clean spreadsheet showing all of the users, all required phone numbers to transition, extensions, and a detailed call tree/call flow. Having a competent IT resource who is a good communicator, has a positive attitude, is willing to help, and is realistic about timelines and trainings required to get a staff up to speed makes all the difference as GoTo tends to rely on IT resources to configure settings and make those changes using a portal login. It's important for IT resources to act as a partner in making it as seamless as possible for the users, especially ones who have never used VOIP. Setting the proper expectations helps, too.
A unified admin tool is ideal for me. I prefer it. I haven't had an issue using it for my needs. I think meetings are a different story. I rely on Google Meet instead as it simplified the way I handle meetings with outside parties. I don't need to download anything, my clients don't need to download anything and we can quickly hop on a link at a coordinated date and time, blur our backgrounds and conduct our meeting without any additional hassles.
I do not prefer GoTo Webinar compared to Google Meet, 100%. The required download on my laptop required too much space. Blurring my background required an additional 3rd party app. My outside partners were required to download GoTo, which was just too much to ask.

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I think GoTo Connect is well suited for offices who have employees that work remotely. It is best for users who want to have a business presence when making or receiving calls whether in the office or at home. It is for users who work well on their Mobile phones. It caters to users who also like using a portal to make changes without having to call into a support line. It might not be as great for users who are required to be on video meetings with outside parties daily. I think using another platform like Zoom or Google Meet works better, depending upon how many people will be speaking on the call, etc.

GoTo Connect Feature Ratings

Hosted PBX
Directory of employee names
Call screening
Message alerts
Mobile app for Android