Item: GoTo Connect
Rating: 10
Author: Lisa Gray

Use Cases and Deployment Scope

We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician reached out to the customer. I like that I am able to get emails of each call to which really helps after the weekend. Go To Connect is rather easy to use.
We love that we can see if our technician has returned the calls after hours or not.

Pros and Cons

The phone goes off right away
Email the messages to my email as well
Shows if we responded back to the customer

If it could be set for one on technician each day instead of all phones going off each day.

Return on Investment

It has made a positive impact for if a technician is out sick and then someone else needs to take the on call for that evening they are already getting the calls.

Implementation Rating

8

It is rather easy to do. If our technicians go do this so can anyone.

Alternatives Considered

We have not used any other products like GoTo Connect. This one does it all and easy even if the phones are down at our business.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Likelihood to Recommend

Even if the phone service is not working in our office at least GoTo Connect works and calls our phones. We had a time that during the holiday the phones were not being forwarded on Memorial Day I was able to go into the website and change for all the phones to go to our technician that was on call.

Key Differentiators

Price
Product Features
Product Reputation

My favorite GoTo

Overall Satisfaction with GoTo Connect