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Headed in the right direction
Updated March 20, 2024

Headed in the right direction

Ryan Mouser | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client installed on our PC so we can jump on remote support session without end user interaction. We also use the support to to create manual session for remote support.
  • Easy to use
  • Provides live PC data if you use the client
  • Admin access to remote PC works well
  • The unattended access does not always work
  • Have an option for unattended but not monitor PC to limit resource usage
  • Improve remote install function as its a bit difficult to use
  • Has saved time on issues with end users PCs
  • Easy to use for my end users
  • has no always worked for unattended access
It is easy to use and easy to get my end users connected. Even the non technical users can get connected. GoTo Resolve has kept things simple enough the keep it uncomplicated. Once they work out the unattended issue, which is not that often, this will be a 10.
GoTo Resolve has saved us time with issues on remote PC. With the ability to stay connected to PC and login to different account without loosing connection has allowed us to work on PC without having the end user send us the PC back to the office.
The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

GoTo Resolve is great for IT staffs to use as a remote support tool to get connected to a variety of systems. GoTo Resolve is great for smaller businesses to don't require enterprise features and are looking for a more budget friendly option with more features than the free remote support tools.

GoTo Resolve Feature Ratings

Monitoring Tasks ()
Not Rated
Management Tasks ()
Not Rated
Application Performance Management ()
Not Rated
9.2
Attended device access
10
Unattended device access
8
Mobile device access
9
Virtual device access
8
Multiple-display support
10
Multiple concurrent sessions
10

Using GoTo Resolve

2 - IT Helpdesk support
250 - Windows support, Email support, ERP support
  • Remote Support
  • Remote Install
  • Unattended Access
  • Adding PCs to domain remotely
  • Mobile Support
  • Unforeseen issues
The product is easy to use and is easy for the end users to get connected to a remote session.