On the right path (go)to success
December 12, 2023
On the right path (go)to success
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We explored GoTo for IT ticket management & remote control for internal purposes as well as issue resolution. As teams moved to remote work instead of in situ as a result of the pandemic, IT ticket management became essential and so did having an option to remotely control devices if an issue needs troubleshooting. Especially given that members lived in different parts of the country. Hence, we had to explore such means.
- Remote control of the computer
- Basic Ticketing for IT
- Tracking devices in inventory
- Could use more features for the same price as competitors offer more
- Better reporting
- Time saving by taking remote access to directly assess the problem
- Ticketing makes all of it trackable
- Multiple devices can be tracked at once
Certainly an impact on time required to resolve a problem which GoTo helps resolve. Besides, it has the primary features required for basic IT management and hence it can be considered an all in one tool for now.
Do you think GoTo Resolve delivers good value for the price?
Not sure
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes