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A wonderful tool that helps to keep the Sales team organized, logs emails and tasks efficiently!
January 09, 2020

A wonderful tool that helps to keep the Sales team organized, logs emails and tasks efficiently!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

It is used by the Sales organization, three different product groups. We use it mostly to track emails back to our CRM (Salesforce).
  • I've never had issues with it tracking back to the CRM... maybe once but the Customer Service team was great in getting it to reset.
  • The Scheduling tool is fantastic so that you can set emails to be delivered in the future, this is great if you are someone that doesn't work traditional hours.
  • I wish this had a feature similar to ToutApp, where in the CRM you could see that someone had clicked on an email and opened it.
  • Groove's flow isn't the easiest to navigate.
  • I'm sure it has had a positive ROI on the Sales org but I'm not sure how to quantify that.
  • It keeps everyone organized and on the same page especially when accounts are moved around.
This is better than Tout in terms of logging emails and tasks in Salesforce. The only thing better about Tout is seeing when emails are clicked/opened by clients.
Support has been great in the one experience I've had asking them for help when my emails weren't logging, quick turnaround.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Definitely a great tool, wonderful technology. Works well with Salesforce, not too sure about other CRMs, but definitely keeps the Sales team organized so other members can see what types of convos and activities are happening within accounts.