Groove rocks!
February 23, 2021
Groove rocks!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Groove is being used by our business development representative team for cold outbound outreach. The flow functionality is where we live most of the time to set up outreach steps and to integrate email templates for seamless outreach. We also rely heavily on the dialer feature, as calls can be integrated directly into flow steps and calls can be made either from Groove or our Gmail suite. It really helps us focus on selling rather than the mechanics of selling--the ease of use and functionality have helped us improve efficiency and outreach metrics.
- Ease of use for contact importing and recording updating; the SFDC Groove sync is seamless
- Automated actions in flows
- Customer service!
- Call analyses--we needed to get an additional tool for rep coaching and call recording
- A/B testing templates; doesn't automatically switch between templates in flows
- Sharing templates and having a manager's overview into all flows would be helpful
- Faster lead conversion from cold prospect to demo booked
- Faster rep onboarding because of ease of use
- Higher outbound numbers--both calls and emails
Groove is better in pretty much every way. We used SalesLoft for several years and made the switch not that long ago. Again, the data being hosted in SFDC is so much better and cleaner than the SalesLoft/Salesforce bi-directional sync. We had so many lead duplicates and messy piles of data. Groove totally removed that and it has made everything better. Also, the Groove dialer is much more reliable and overall their customer support and success teams have been much more helpful.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes