Overall Satisfaction with Groove
We use Groove to track engagement related to external communication with clients and prospects, as well as internal company information. We also use Groove to create and manage email templates that are easily integrated with Gmail. The integration with Salesforce is really valuable for tracking and organizational purposes.
- Tracking outgoing emails.
- Email template creation and flow.
- Syncing email correspondence with Salesforce.
- Flows could be set up to be a bit more user-friendly. It would be great if it was easier to add campaigns to a flow.
- Tracking.
- Templates.
- Flows.
- Narrow down "engaged" prospects.
- Easy visibility and syncing with Salesforce. Follow-ups are scheduled so less falls through the cracks.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes
Using Groove
30 - Sales/Marketing
1 - Organization and communication skills
Operational knowledge and awareness of personnel changes
Experience managing 3rd Party Applications
Familiar with integration with Salesforce
Operational knowledge and awareness of personnel changes
Experience managing 3rd Party Applications
Familiar with integration with Salesforce
- Email Marketing
- Email Tracking
- CRM Integration
- Flows
- Connection to LinkedIn
- Flows
- Customer journeys
Evaluating Groove and Competitors
- Product Features
- Product Usability
Groove Implementation
Groove Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Not needed.
Yes - Yes
Their was a bug with our integration with Salesforce so our AE was able to get us on a call with the developer and troubleshoot.
Using Groove
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Tracking
- Salesforce sync
- Flows