Groove Review
September 29, 2022

Groove Review

Lauren Buchanan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to communicate with clients. I work with thousands of different people on different accounts and without Groove, I wouldn't be able to manage my communications, know specifically which type of outreach is appropriate, or keep track of when I last emailed or called a client.

Pros

  • Organization
  • Help me with my personal time management
  • Keeps me on track

Cons

  • Could be clearer on what the warning signs mean--i.e. the red highlights some messages get or the blue no entry box, etc.
  • Sometimes is difficult to navigate through shared and archived and all the different kinds of flows
  • Copying a flow can be a real pain at times as well
  • Flows
  • Analytics
  • Groove tracks how many people I reach out to in a week, a metric that my management likes to see
  • Groove measures my percentage of tasks accomplished on time, another metric my management is watching and appreciates
It's fairly intuitive and simple to use. I value tools that are quick to understand and get the hang of because most jobs these days are hit the ground running sort of positions that don't provide a ton of extensive training. Groove was fairly easy to grasp and understand, which made getting my job done quicker and more efficiently was easier.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Groove is honestly great for managing seriously huge amounts of outreach, which is what I do in my job. It helps me stay on task, provides reminders of what is due daily in each task step, etc. For a sales position such as mine, Groove is basically invaluable. Helps me get my message out to clients and customers quickly and easily. The only beef I might have with the product is a lack of intuitiveness when it comes to searching for flows or copying flows.

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