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Increased work productivity.
January 13, 2023

Increased work productivity.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove to track activity within an account by tracking recent emails and updating the same on Salesforce on the go. Also, it helps us in creating customer contacts directly on Salesforce. Apart from this, I frequently use it to create email templates and save them so that I can use them later on. This saves my time and helps with work optimization.
  • Creating email templates on the go.
  • track email activity and update the same on Salesforce.
  • Create customer contacts via extension and update on Salesforce.
  • The UI is not user friendly and took sometime to understand or get used to it.
  • Tracking of emails. If a thread is being tracked and updated on Salesforce, an indication of the same on Gmail will help.
  • Email template.
  • Contact creation and update.
  • Email update on salesforce.
  • Increased productivity.
UI can be made more user friendly.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

It works best when you are in a rush and would like to send some emails by using saved templates. It is a one-click job, and a well-written email pops up. When there is an email from a new person from the client's end, and you would like to update it as a contact on salesforce, the extension can be used to create the contact in one go.