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Guru lives up to its name!
September 25, 2023

Guru lives up to its name!

Stephen Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I use Guru as a central database for knowledge sharing across our organization. As our system grows, we have more to document, Guru gives us the ability to share this documentation quickly and effectively. In particular in my role, when there is a behaviour we discover on our platform and we want to share that with others, we can document it then categorize it so it is easy to find if someone else wants to know more about that behaviour.
  • Categorization
  • Ensuring information is verified regularly
  • Improving itself (implementing AI currently)
  • The search is not always intuitive to users who don't use it frequently. The AI tool should help with that.
  • Tracking creators of cards - when someone else verifies a Guru Card, they become the "Author"
  • The Chrome extension is occasionally a bit temperamental.
  • Storing of information
  • Sharing of information
  • Collaborative access
  • We can get to the root of issues more quickly, which means getting to resolutions more quickly.
  • We can distribute information about new processes more easily, this means more alignment.
  • We can document information more effectively, this means no one needs to know everything, but they can access it quickly and on demand.
I have not used comparable software.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

I work in Technical Support, so we see all manner of unexpected behaviours. Often times we are looking to identify how to replicate these complex behaviours. We can document the replication steps and identification steps for others who come across similar issues in the future. Then, we can also share what the next steps are to deal with this behaviour (fixing it, reporting it, workarounds, etc.)