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Overall, positive experience.
May 13, 2024

Overall, positive experience.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I use Guru daily for Knowledge base and knowledge check around the business. Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. I have been using this for over two and a half years, and it has been a great experience. There is one issue I see quite often that I still haven't had the opportunity to learn how to improve on. After multiple results pop up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop-up, so the machine still considers all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want.
  • Collecting data on read cards.
  • Feedback can be offered to the owner of the card.
  • You can point out something that no longer is relevant or is out of date.
  • The Pop Up cards should consider CTRL+F only on the card, not on the whole page.
  • There could be option to support integration from different platforms.
  • A functionality to offer real-time feedback on a specific paragraph would be interesting.
  • Engine is better at locating keywords.
  • Data collected surrounding the cards are better to identify potential gaps.
  • Feedback on pages has allowed us to retain up-to-date knowledge as a business effort.
  • Notion
Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how many people are reading each card, and we can offer feedback to the owner/deviser of a card if the knowledge there is outdated or if a few lines of information would add to the overall context. The data we can extract helps us understand potential gaps and where we could do better.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is great for gaining center-based knowledge and guidance for the company. As someone who has used Guru for nearly three years, I can definitely say that Guru has functionalities such as natural language and (more recently incorporated) AI that allows you to search for a topic and rapidly locate the piece of knowledge you are looking for. There are some drawbacks, but I'd say that the experience is positive overall. It is also more intuitive than other knowledge-centered tools we used before.