Seems to be a decent enough product for workplace use, but have not used in depth so cannot speak to all of its capabilities/functionality.
July 06, 2016

Seems to be a decent enough product for workplace use, but have not used in depth so cannot speak to all of its capabilities/functionality.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

HipChat is used throughout the entire organization where I work, and I feel that its biggest advantage is that it allows for immediate and private communication between employees, which is especially beneficial in a cubicle environment where even quiet verbal conversations between others around you can be a big distraction. I'm not sure why, but it also feels more convenient than communicating via e-mail, which I like.
  • The listing of people you've had chats with before on the left-hand side of the window allows for easy switching between multiple conversations.
  • The ability to create your own emoticons is pretty awesome! I haven't seen that before.
  • I have not been able to successfully use the "Create a room" feature. I had assumed it was a way to have a conversation between multiple people, but when I tried to use it, it caused the application to freeze.
  • The only other potential "downside" I've seen to HipChat is that aside from the ability to create your own emoticons, it does not seem that different from other instant messaging applications.
  • Facebook Instant Messenger, Yahoo Messenger and Cisco Jabber
I only used Cisco Jabber for a few days before the company I work at made the decision to switch to HipChat, so I didn't really have a chance to use that application enough to compare it effectively. With Yahoo Messenger, I used to use it quite a bit, but haven't since Facebook became mainstream about a decade ago. For me, HipChat was the default option while at work, and I only use Facebook Instant Messenger at home/in my personal life.
I would consider HipChat more suited for a workplace environment as it does not have the association with major social sites such as Facebook Instant Messenger, which you would probably want to keep limited in a professional setting. On the flip side, I think this makes it ill-equipped to compete in a non-workplace environment due to the existing widespread use of other instant messenger applications.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Search
Not Rated
Chat
6
Notifications
5
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated