Intuitive Tool, User Friendly, Easy to Onboard, CSMs are Supportive, Integrations are Nice
October 26, 2023

Intuitive Tool, User Friendly, Easy to Onboard, CSMs are Supportive, Integrations are Nice

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Enterprise

Overall Satisfaction with Hootsuite

It's not easy to make efficient time of your day-to-day social media tasks when you have to log in to each of the platforms and make separate posts, but aggregately logins and dashboards and reporting all into one hub really helps cut the time needed to make these posts. It also helps will calendar-izing your planned posts and pinging other people in your organization to review copy or content.
  • UI Structure
  • Platform Integrations
  • Navigation
  • Social Listening Tool
  • Functionality Not 100%
  • Integrations expire too quickly
  • Time Savings with Employee Bandwidth
  • Smarter Posting
  • Faster Posting
It's very user friendly and intuitive but there's always room for improvement and getting good feedback from customers is essential.
It's helped align communications across channels into one tool. It's provides a more seamless process that allows a more efficient delivery of social posting.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

It's good for small marketing or communications teams where efficiency is needed to ensure there's bandwidth. It helps encapsulate your social media agenda all in one tool as opposed a decentralized approach where you're planning using emails, spreadsheets, and using independent social platforms. It's also great to aggregate the data for reporting to leadership teams.

Hootsuite Feature Ratings

Boolean keyword searches
6
Filtering out noise/spam
7
Sentiment analysis
9
Broad channel coverage
8
Content planning and scheduling
10
Audience targeting
8
Content optimization
8
Workflow management
7
Automated routing and prioritization
2
Customer interaction histories
5
Bulk actions
7
Not Rated
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
9
YouTube
10
Campaign success analytics
7
Real-time tracking
10
Competitor analysis
10
Role-based user permissions & privileges
10
Mobile access
8