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A great tool that needs minor improvements
July 08, 2022

A great tool that needs minor improvements

Mohamed Saied | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

I use Hotjar as it gives us a lot of insights about user behavior on specific pages of our website via its awesome heatmaps. It's a super handy tool for optimizing your content page and landing pages. I always use it along with other a/b testing tools for CRO tasks.
  • Generating heatmaps to track users' behavior on your online platform.
  • The ability to share screen recordings.
  • Improve the UI and UX of our platform.
  • Glitchy screenshots that occurs frequently.
  • The inability to view the user's screen recording instantly. You need to wait for a 30-day window.
  • Screen recordings.
  • Heatmaps
  • With the help of Hotjar and other CRO tools, we have increased our returning users by 40%, which was a great result for our team.
Hotjar can easily integrate with plenty of analytics and CRO tools. It fits in my tools stack well. It's super easy to set up and also I also like the highlights features on the user recordings as it saves me a lot of time and makes it smoother to share important insights with my team.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

I use Hotjar in almost all our a/b experiments. It provides unparalleled insights about your user like where they like to click on your specific page if they like your CTAs or not, and what parts of your page they like more. What I like most about Hotjar is its easy setup process that takes only 5 minutes and the plethora of apps that it can integrate with. The performance needs to be more user-friendly and they adjust their pricing scheme as now there're many apps that provide almost the same functionality for free like the heatmaps options in the Bing webmasters tool. However, Hotjar is still the best overall in this area up to now.