HotSchedules Has My Business Smokin' The Competition
March 31, 2017
HotSchedules Has My Business Smokin' The Competition
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
HotSchedules is used at the restaurant where I am employed for all staff. Not only does it help schedule efficiently and manage labor, it is a great tool for communication among managers. We use it in every department (FOH, BOH and management). Everything we need is at the click of the button. We love how it keeps lines of communication open and our staff loves being able to release and pick up shifts with the press of a button. Hot schedules has helped streamline labor issues and has kept us running efficiently.
- HotSchedules helps to manage labor costs. We are able to enter labor forecasts, special events, weather, etc. and compare anywhere from last week or last year to the current week. This simple feature is huge when it comes to managing profits and labor costs.
- HotSchedules prevents scheduling errors. Employees can block out when they are not available as well as show when they are available and that makes scheduling much easier. Schedule requests are documented as to the date when submitted and managers can prevent last minute requests by setting due dates for all scheduling requests.
- Communication: Everyone's phone numbers and emails are in the program which helps us contact each other with the simple press of a button. If we are ever short staffed or need to call someone in, we can send a message to the masses or quickly text/call someone. Gone are the days of having to go look up staff phone numbers in a file or office computer when you are slammed with a lunch or dinner.
- Documentation: the log-book feature is such an important tool for the restaurant. We are able to document everything such as employee or guest incidents, repair and maintenance issues, staff announcements and more. Having everything recorded is vital for efficient restaurant management.
- The only thing I wish that could change is being able to log into multiple accounts from one user name. Where I work, I am a catering manager and we have 3 restaurants. If I need staffing, I have to log in separately to each restaurant. I hate having 3 log-ins.
- I would love to have color coding on shift rosters for am and pm shifts to make them easier to read.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When I first starting using the program and was trying to get set-up, I felt a bit lost. I made a phone call to customer support and was blown away by the ease of direction they gave me and I was up in running in about an hour. Since then, there have been very few times when I have had to call them but when I do, they are outstanding in getting me the support that I need.