Found a million dollar baby in a 5 and 10 cent store - HubSpot CRM
May 14, 2015
Found a million dollar baby in a 5 and 10 cent store - HubSpot CRM
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free with Professional
Overall Satisfaction with HubSpot CRM
We have several brands within our company and separate divisions within some of the brands. Our commercial division had been using Salesforce for a while, but after attending the Inbound14 conference for HubSpot in Boston, I was pleased to hear of the release of the HubSpot CRM. I began to practice with it and to see its functionality, and as the product developed, I recommended that our commercial division switch from Salesforce, which we were underutilizing for the price, to HubSpot, which was as powerful as we needed and the right price. While we are still learning about the tool and how some functions differ from Salesforce, the plan is to implement the CRM across all divisions and brands this summer, after our commercial division has had an opportunity to see how to best utilize the tool for our industry.
Pros
- It works seamlessly with the HubSpot platform to automatically add the leads that have been captured on forms to the contacts list.
- All contact properties, workflows, etc. from the HubSpot tool are captured in the contact's history without needing to be added by the CRM user.
- It is part of the package price for the HubSpot license/portal.
Cons
- While we are still learning, our most experienced Salesforce user has expressed concerns about customization, as he wants to be able to create custom fields and views.
- When we transferred contacts from Salesforce to the HubSpot CRM, not all files and emails transferred with the account/contacts. It would be nice if they could follow.
- The search tools might not be as powerful as Salesforce, but it could also be that we haven't figured out how to use them as well.
- Due to the cost, we will be able to implement a CRM across our company. This would have been more difficult to budget for other CRMs.
- With its integration with Sidekick, the HubSpot CRM will have the potential to help us reach customers more quickly and when they are thinking about our product.
- Our RSMs will be able to more quickly distribute and follow-up on leads provided to our dealers to be able to better understand which types of leads are most productive.
- Salesforce.com,Zoho CRM
It is not as robust as Salesforce, but it appears to be a better fit for us than Zoho. For how we have been using it, the HubSpot CRM is likely a better fit for us than the Salesforce CRM is. For a comparison to cars, the HubSpot CRM is an affordable mid-level sedan and Salesforce is a luxury car. While most people can enjoy the features and amenities of a luxury sedan, most of us only need basic transportation to help us accomplish our goals and to be productive.
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