Simple and Easy-to-Implement Sales Platform - Bonus Points for Being Free
April 18, 2016

Simple and Easy-to-Implement Sales Platform - Bonus Points for Being Free

Aaron Marks | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is used by certain businesses within my company. Some of our subsidiaries have adopted HubSpot's CRM as their full-time CRM, while other departments use it simply as an enhanced intelligence tool. It is not used by the whole organization, as we have also built our own home-grown CRM platform. HubSpot CRM allows for really great intelligence in a simple to use experience, with exceptional integration with our HubSpot marketing platform.

Pros

  • It's easy to use and deploy
  • It integrates exceptionally well with HubSpot
  • It just works out of the box, with no configuration needed

Cons

  • It's not as robust in its feature offerings as major players like Salesforce (but again, it isn't trying to be Salesforce)
  • Quick deployment with minimal work
HubSpot CRM makes sense in environments where agility, quick deployment, and rapid adoption are necessary. It's a relatively simple CRM offering that does have some depth when you explore the platform. That said, HubSpot is not trying to be the next Salesforce with this product. It's designed for people who want simplicity, ease of use, strong integration with HubSpot's marketing system, and a good-enough solution for CRM.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
9
Workflow management
9
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
8.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
8
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
5.0
Role-based user permissions
5
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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