A new standard
November 06, 2021

A new standard

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is being used mostly by our Marketing Department and Sales Department to track the communication between our company and our contacts. HubSpot CRM is helpful in ensuring we're not bombarding our contacts with emails.

Pros

  • Data organization.
  • Communication automation.
  • User interface.

Cons

  • Call functionality.
  • Email functionality.
  • Third party integrations (Aircall is one we use).
  • Increased conversion rate.
  • More tactical outreach.
HubSpot CRM is the only CRM software I've used.
HubSpot CRM has allowed my Sales team to make outreach decisions based on communication they may have already received from Marketing.
I used Compass MLS in another role. Compass is better suited for taking care of products/shipping needs. HubSpot CRM is better suited for contact management.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well suited for tracking communication and sorting through data. It is less well-suited for making calls.

HubSpot CRM Feature Ratings

8.3
Customer data management / contact management
Not Rated
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
Not Rated
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.5
Lead management
8
Email marketing
9
8.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
9
8.0
Forecasting
Not Rated
Pipeline visualization
7
Customizable reports
9
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
Not Rated
Single sign-on capability
10
8.0
Social data
8
Social engagement
8
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
7.0
Mobile access
7

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