Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use it to track and manage all of my clients. HubSpot has made organizing and keeping up with clients much easier. We can see everything at any point in time and it makes our communication much more efficient.

Pros and Cons

All the options visually displaying the dashboard.
Showing a complete history of contact.
All of the other software it can implement- DocuSign, texting, Zoom, etc.

Sometimes the dashboard takes a while to update.
Sometimes things are not always triggered properly or quickly.
Sometimes it just moves slowly in general.

Return on Investment

I am not completely sure on numbers.
But it is nice to see how everything is tracked.
I would say overall, our numbers have improved but I don't have complete access to all of those things.

Usability

I don't have any to compare to. But I've worked with other programs and am tech-savvy and I think it works great.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Slack, Zoom, Google Calendar

Likelihood to Recommend

Most suited for recruiting, sales, and really anything where you have to keep up with a lot of clients. I am new to the CRM platforms and this type of work in general (I was a teacher previously), but I think HubSpot works great. I really don't have any major complaints, but also don't have a lot to compare it to.

Love it! But not much to compare to.

Overall Satisfaction with HubSpot CRM