Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Currently we are managing inbound and outbound leads, targeting customers and potential leads with sequences.

Pros and Cons

Easy to use.
Easy to teach.
Quick.
Stable.

Auto-refresh has been janky - messes up my chats.
Duplicate leads on input, tough for ops.
Integrations don't work smoothly.

Return on Investment

Helps track team activity.
Helps visualize pipeline activity.
Onboards reps quicker.

It's the biggest name in the game, so it's hard not to be exposed to it. Not many others can offer the 'all in one' approach, and even if all the pieces aren't great, it's still easier to swap out something like the Chat or Dial function to a separate company and still be worth the investment into the CRM.

Alternatives Considered

Salesforce Lightning Platform

Salesforce is a fancier version of HubSpot, not as flashy, probably has more integrations but requires more work the companies that work with HubSpot. Salesforce seem to prefer the simpler approach - and so do I.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Aircall, Zoom, Google Meet

Likelihood to Recommend

It helps filter through large amounts of traffic to find the ideal lead. It's easy to teach new coworkers how to use it.

However, the dialer is always problematic. It's better to use an external program to dial.

safe, predictable

Overall Satisfaction with HubSpot CRM