1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM
HubSpot CRM is Definitely Worth the Shot
September 30, 2023

HubSpot CRM is Definitely Worth the Shot

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM for keeping track of clients and deals within our organization. It enables me to stay organized while also watching my own progress of projects and clients. It has an interactive way of showing you the progress on projects in the deals page so you don't need to go searching and can easily refer to it. It also allows you to pull reports to see how your numbers in calls or emails or campaigns are faring week by week.
  • Organization
  • Project Management
  • Customer Communication
  • More clear prompts
  • Easier ways to edit a contact info page
  • Ways to show most recent contacts added
  • Revenue growth
  • Cost savings
  • Quicker deals
This one is as easy as soft choice but a lesser price. You are getting quite a lot of features and bang for your buck as it is a well-designed user interface that has many features some of its competitors have but for a more digestible price.
This one is more user-friendly as well as the same level of ease of use or learning. The pricing is a fraction of soft choice and it has many features that are also offered by the competitor brand. You'd be getting essentially the same output from this system that you would be from soft choice.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is well suited for sales industries but less appropriate for design industries. This is because sales industries are results focused that can require metrics. HubSpot CRM allows you to quantify these metrics.

HubSpot CRM Feature Ratings

7.7
Customer data management / contact management
8
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
7
6.0
Case management
7
Call center management
7
Help desk management
4
8.0
Lead management
7
Email marketing
9
7.3
Task management
8
Billing and invoicing management
6
Reporting
8
7.3
Forecasting
7
Pipeline visualization
7
Customizable reports
8
7.0
Custom fields
7
Custom objects
7
API for custom integration
7
7.0
Role-based user permissions
7
Single sign-on capability
7
7.0
Social data
7
Social engagement
7
7.0
Marketing automation
7
Compensation management
7
7.0
Mobile access
7

Evaluating HubSpot CRM and Competitors

  • Scalability
  • Ease of Use
Ease of use was definitely one of our most important factors. Our team is constantly growing, so being able to have new members learn how to use software is a growing pain, but that is not the case with HubSpot CRM. This means that we can use our time being more productive.
I would use the same evaluation and selection process. We really value efficiency and price effectiveness. Hubspot CRM accomplishes both of those priorities.

Using HubSpot CRM

ProsCons
Like to use
Relatively simple
Consistent
Convenient
Feel confident using
Familiar
Difficult to use
Requires technical support
Not well integrated
Slow to learn
  • Customer integration
  • Organization
  • Project upkeep
  • None
Yes, but I don't use it