Hubspot continues to get better and is the market leader
November 20, 2023

Hubspot continues to get better and is the market leader

Ryan House | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It helps us stay organized and keep my sales tasks on track so I don't have to constantly draw on my memory. Storing contact information and information is what I like best about it. I can store key contacts and information about certain prospects that I otherwise would have forgotten. The reporting is also stellar and appreciate the transparency it provides. It helps quantify my work as a remote worker and wouldn't be possible with every step tracked. I find the recorded calls feature incredibly useful for development as well.
  • Tracking
  • Reporting
  • Functionality
  • Auto lists to clean out bounced emails
  • Making personalization easier on emails
  • Accurate reporting on outbound activities
  • Revenue growth
  • Accurate reporting
  • transparency
The best. Better than Salesforce and everything else in the market really. Have yet to come across a more accessible CRM.
Much better in terms of value and the features are more useful.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

When you need a high powered outbound and inbound motion working in harmony. For issuing contracts its great. Less appropriate when it comes to doing highly targeted 1-to-1 outreach due to the unsubscribe link being a huge turn off. It's necessary for mass outreach, but one to one it gives the impression you're a bot without it being true.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
Case management
9
Call center management
6
Help desk management
6
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
9
Reporting
8
Forecasting
8
Pipeline visualization
10
Customizable reports
9
Custom fields
9
Custom objects
9
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Social data
9
Social engagement
4
Marketing automation
10
Compensation management
10
Mobile access
10