Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use the sales and marketing functionality in creating deals and following up on the lead when it comes in. Zoom is integrated with HubSpot CRM as well as Outlook and Planhat. I create lists associated with the deals and create emails for nurturing. Love the fact that I can see who opens the emails and clicks on the links. I am in HubSpot CRM every day; setting up tasks are very helpful.

Pros and Cons

Task
Setting up Deals
Integration with other software
Email reporting

duplicate detection for accounts when using a personal email vs. company email
Would like more Marketing functionality for the basic CRM

Return on Investment

Shorter deal cycles
increased sales

Usability

I used Microsoft Dynamics CRM in the past for 14 years and have only used HubSpot CRM for 3 years. I would says my ease of use would be better if I had more training in HubSpot CRM.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Planhat, Microsoft SharePoint, QuickBooks Online

Likelihood to Recommend

Like the Email feature showing the results of your email.

HubSpot CRM , Can't Live without it!

Overall Satisfaction with HubSpot CRM