Mostly excellent service with a couple of major glitches throughout our process
July 03, 2023

Mostly excellent service with a couple of major glitches throughout our process

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

Human Interest is our 401K administrator.
It allows us the opportunity to offer a benefit that we and our team believe in while investing in their future.
  • Website is easy to navigate
  • Responsive
  • Provide assistance in choosing funds
  • Making withdrawals on time
  • It is a great benefit to advertise for recruiting
  • Morale improvement knowing this is something we are investing in on their behalf
We have only had positive experiences with over usability
None, this was our first time offering or using 401K

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

No

Did implementation of Human Interest go as expected?

No

Would you buy Human Interest again?

No

Website is easy to navigate, they provide great assistance in choosing funds for our risk preference, and allow us to invest in our team's future. We have many issues with withdrawals going through on time resulting in large withdrawals at once affecting cash flow, and interest compounding later than it should. We had a couple of employees not having the correct amount withdrawn a few times though it was correct on the website.

Human Interest Feature Ratings

Administration and Recordkeeping
7
Payroll Integration
10
Compliance Maintenance
10
Plan Flexibility
10
Filings and Disclosures
10
Ease of Enrollment
10