My IBM Robotic Process Automation Review
Updated September 30, 2022

My IBM Robotic Process Automation Review

Bhushan Kotharu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with IBM Robotic Process Automation

We are RPA Service providers and IBM businees partners. We recommend and use the IBM Robotic Process Automation platform to automate our clients' businesses. Not many MS Office options (like Pivot and Lookup) but provided macro/vbsccript support which is not suitable for non-programatic users. The new version(21.0) of documentation is much better. I love the coonectors of google drive, one drvie, dropbox provided by IBM RPA. The best feature is dashboard customization without paying extra. Easy way of triggering bots using Launcher(desktop application), Scehduler, Control Room API, Bot agent API(clinet system). IBM RPA was improved a lot recently and the future feature list seems very good.
  • Chat bot, machine learning model
  • REST APIs to call bots, Orchestration process
  • Multiple customizable dashboards
  • Subroutine option
  • Connectors to Google Drvie, One Drive, Dropbox, Exchange, gmail
  • Machine Learning Models
  • Traning paltform for Machine Learning Models
  • Documentation (v21.0 onwards)
  • easy installation of On-Prem version
  • Simple Control Center
  • simple PDF extraction and OCR
  • Legacy application automation (IBM Robotic Process Automation did not recognize MS Dynamics AX)
  • More options for Microsoft office application
  • Exception handling
  • Support for user interaction (like an option to wait for approval from human)
  • Folder lever authentication
  • support for uploading files to control center other than bots
  • support for custom screen scaling for window application automation
  • never involved in finance
I did not used chatbots integrations so far. But IBM RPA provided many options to develop chat bots. IBM RPA required Microsoft Azure Cloud Bot subscription to deploy chat bots.
one of our client's Finance Recon process is rule-based but very time taking as the transaction are in millions. The IBM RPA reduced human effort and improved process time.
  • Human Effort : 4 Human x 7 days
  • Bot : 2 days (human running bot manually)
  • Human Effor on bot : 4 hrs (overall)
We always recommend the IBM Robotic Process Automation as it is easy to use, no complex installation, easy control center operations and will do automation one way or another. Low cost of IBM RPA with all features is eye-catching.

Do you think IBM Robotic Process Automation delivers good value for the price?


Are you happy with IBM Robotic Process Automation's feature set?


Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?


Would you buy IBM Robotic Process Automation again?


Well suited for business automation. Need some improvements in automating Windows applications. As the IBM RPA product evolving rapidly much recommended for repetitive, rule-based tasks. Not suitable for automating apllications thru RDP

Evaluating IBM Robotic Process Automation and Competitors

IBM Robotic Process Automation Implementation

I am main developer of the this implementation. I have faced many chanllenges in implementation as IBM RPA not provided direct commands to automate Excel. I enjoyed in finding solution and best approach for the implementation
  • i was needed to learn VBA

IBM Robotic Process Automation Training

  • Online Training
  • No Training
Yes with basc training, if we have some idea of how RPA works, the IBM RPA Documentation is enough for Installing and implementing.

Configuring IBM Robotic Process Automation

Moderate configurations with less complexity
We use process specific configurations for use cases. We always use excel for normal configurations if the configuration is not availabe in IBM RPA.
Some - we have done small customizations to the interface - Dashbaord only
No - the product does not support adding custom code

IBM Robotic Process Automation Support

Very responsive and friendly. most satisfied with the product custmer support.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, I think the premium support comes with product(not sure).
Yes - They accepted the Bug and provided fix in next release or provided an alternative
One time we are unable to automate with MS dynamix AX system with IBM RPA. The support provided very good support thru webex even though the result was failed.

Upgrading IBM Robotic Process Automation

Yes - easy. only upgraded client