Satisfied Customer for Almost a Decade
October 10, 2023

Satisfied Customer for Almost a Decade

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

We use Insightly to manage our childcare recruitment agency. We use Insightly to manage all aspects of our clients and candidates, including biographical information for all parties, tracking appointments, and keeping track of billing. We also use Insightly for lead management and as a tool for sorting through prospective candidates.
  • schedule interviews and other appointments between our clients and candidates
  • track client interactions
  • track candidate interactions
  • the Opportunities dashboard was hard to customize for our use case
  • mandatory color orange interface not my favorite
  • some bugs (e.g. under "CHOOSE COLUMNS" can't use search bar to find an item)
  • Insightly has helped us save a great deal of time and avoid confusion tracking multiple stakeholder
  • excellent tool for lead conversion, helping us follow-up at the right time (not too fast or slow follow-up)
  • very good helping differentiate lower revenue from higher revenue opportunities at the beginning to save us from wasting time following up on less promising leads.
Very usable and intuitive, and the team "behind the scenes" is always keeping things running with little to know downtime. Able to move back and forth between desktop and mobile apps fairly seemlessly (my only critique is that -- in the mobile version -- it is hard to view the "details" field in the "related' section of a contact.
We are much more efficient with Insightly, which allows us to run our business with a smaller administrative support team, thus saving us a considerable amount of money.

Do you think Insightly delivers good value for the price?

Yes

Are you happy with Insightly's feature set?

Yes

Did Insightly live up to sales and marketing promises?

Yes

Did implementation of Insightly go as expected?

Yes

Would you buy Insightly again?

Yes

Insightly has been excellent for us managing two different sets of counterparties (in our case, clients and candidates). We are able to keep track both types of contacts simultaneously very effectively.

Insightly Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Reporting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated