Great platform for instant communication
June 07, 2022
Great platform for instant communication
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use the Intercom on a daily basis to stay in constant communication with our end-users, as well as link it directly to our external phone application. This allows us to get notified if we miss a call and follow up. We also integrate our help guides into the Intercom, so we can update those guides easily and quickly as well.
- Communication
- Help Guides
- Outbound Emails
- Could be more intuitive
- Room for improvement in outbound email designs
- Communication
- Help Guides
- Emailing
- Improved first response time by a few hours
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes