Intercom excels in the AI-driven world
June 05, 2023
Intercom excels in the AI-driven world
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom has recently released some great AI features that we use daily now. Way ahead of the curve in that respect and similar companies like Zendesk should take note!
- Advanced AI
- Messaging
- Contact management
- Personalised responses
- Marketing
- Ticketing
- Side conversations (similar to Zendesk)
- Needs conditions-based fields
- Increased resolution by self-serve
- Increased customer satisfaction
- Reduced response times
Intercom integrates into our tech stack really easily through API and webhooks, which allows our data scientists to pull out a lot of information. We also use deeplinks from Intercom into our other tools to support agents with customer contact so resolution times are quicker.
The big hitter is Zendesk, but Intercom excels in places that Zendesk falls down (especially bots and AI).
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes