The most slick solution for customer obsessed teams
September 07, 2023
The most slick solution for customer obsessed teams
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom in four key areas: as a first line of customer support, as our primary way to interact with customers and users and receive feature requests and discuss roadmap, and as a shortcut to providing help documentation and as the technology stack to help us do product onboarding tours
Pros
- Very easy for our customers to understand and get started with
- Very easy for us to add help articles to and keep them updated
- Solid set of functionality to help users understand the response time from our team that they can expect
Cons
- A bit more flexibility in the chat functionality. Users expect emoji reactions and replies because they have been trained by Slack and WhatsApp
- Clearer structure and information about what falls under each price plan
- We have reduced a whole host of admin that used to happen at the end of our onboarding calls to do with setting up how people would get help
- Our most engaged users are even more enthused knowing they have a direct route to interact with our team
We use Intercom with segment to send log in data to the help centre. We plan to use other integrations but we have not gotten round to this yet
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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