Intercom review
September 12, 2023
Intercom review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is a great platform for managing customer conversations and campaigns, as it allows us to unify our email, chat, and social media messages from customers. Unfortunately, the platform does not currently support SMS and calls in our region. Nevertheless, the interface is very user-friendly and navigation is quite easy.
Pros
- User friendly interface
- Packed with great features
- Communicate updates frequently
Cons
- SMS and Calling support for our region
- Pricing is a bit dodgy
- Support responses can be improved
- Increased customer satisfaction
- Increased customer engagement
- Increased response speed to customers' requests
Intercom is integrated with some of our external apps and so far it has been working well.
We stayed with Intercom as it's relatively easy to integrate with our internal systems and the user interface is way better compared to HubSpot. It's also easier to set up campaigns in Intercom compared to HubSpot.
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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