Our startup journey with intercome
Updated March 21, 2024

Our startup journey with intercome

Dineshan Sithamparanathan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We mainly use Intercome to support and engage customers across the web and mobile. Intercom's conversational interface and workflows make communicating with customers easy and natural. The breadth of integrations with complementary tools has extended
Intercom’s capabilities for us. Being able to incorporate solutions like
Slack is the core of our stack makes Intercom more
than a standalone application.
  • Bot and the al powered features
  • Centralize customer data and ability to integrate
  • Great user-centric design and the ability to integrate with a variety of tools.
  • Need to solve the latency issue
  • Bit expensive and complex for solo and small business
  • Greater customer satisfaction
  • Enable us to understand customers
  • High quality lead generation
The layout is structured logically, with clear menus, buttons, and icons
that differentiate functionalities without confusion, and the dashboard offers an overview of key metrics and activities,
providing a quick snapshot of interactions, conversations, user data,
and other important information.
We use social media interagtions to support users, alongside Segement, Hubspot, Stripe and calanderly intergation to intgerate intercome into our tech stake.

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Intercome made easy to implement real-time chat support, customer engagement and lead generation capablities without much effort in a single platform.

Intercom Feature Ratings

Organize and prioritize service tickets
9
Subscription-based notifications
8
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
9
External knowledge base
9
Internal knowledge base
9
Customer portal
9
Social integration
9
Email support
9
Help Desk CRM integration
9