Item: Intercom
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Intercom to help answer queries from our clients which allows us to be there straight away to respond and help them get immediate value out of our platform.

Pros and Cons

Really easy to use
Notifications that let us know when we have a questions which allows us to reply asap
Easy to keep track of past and current conversations

Sometimes the sound alert doesn't come through to my computer even though i haven't changed anything

Return on Investment

Customers comment about how much they like the feature because they get such quick responses to questions

Usability

It is so intuitive and easy to use - it just makes sense!

Integrations

It pulls through into our CRM so we can see when a subscriber has asked a question.

Key Insights

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?

Yes

It is really good for allowing customers to get an immediate response to questions they might have about how to use a service because it saves them emailing a particular person who might be busy, because instead they get a response from anyone on the team who has seen the message.

Wouldn't use anything else!

Overall Satisfaction with Intercom