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Great solution that does what it was bought for.
December 08, 2023

Great solution that does what it was bought for.

Jean-François GILLET | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use intercomm to support clients that use our software
  • The chatbot is working very well, allowing use to gain a lot of time.
  • The chat service is easy to use and clear
  • It would be great to have a sleep mode for tickets, allowing us to put a chat on hold waiting for the solution.
  • N/A
Because it is simple to use and very understable.
We use intercom as a chat integrated into our software, for the customers to use whenever they have a question or a problem.
I dont know any other products lioke intercomm

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?

Yes

It is very weel suited to answer regular question on a daily basis but it seems less suited to follow a request throughout the week and to share it with coworkers.

Intercom Feature Ratings

Incident and problem management
7.0
Organize and prioritize service tickets
7
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
Ticket creation and submission
5
Ticket response
8
Self Help Community
9.0
External knowledge base
9
Internal knowledge base
9
Multi-Channel Help
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated