I like using Intercom and you will too!
February 23, 2024
I like using Intercom and you will too!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for all customer communications and marketing emails. We strongly leverage the in-app communication and the help article feature. At this time, we do not use the chatbot feature, but we would be interested in it in the future. We used to use the rules feature, and I am trying to update these so we can use the platform more efficiently. I really enjoy Intercom as its interface is very easy to use and comfortable to learn. The addition of AI tools also helps make communication with customers on all scales (short & quick, to long and drawn-out) very easy to manage and complete. I don't have too much feedback in terms of recommendations, as we currently do not use enough of the features to critique them.
- Sort and manage in-app conversation.
- Leverage specific tags and filters to allow seamless transitions between products.
- Allow great visibility between users and leads.
- Possibly better languages support.
- Don't use enough feature to provide RFI.
- Nothing to add.
- Greater customer satisfaction.
- Reduced resolution times.
We use several tools to develop and integrate into our apps, such as ADA, Forest, AppFollow, Typeform, and a few other tools to manage our day-to-day. The intercom makes things very easy to use. It is super simple to add software if required. I have never had any issues adding new features and have never needed support to do so.
We use this product with other products, but I enjoy using Intercom for our product as it's way more functional and easier to use than other platforms. I was not involved in the direct choice of using this platform, but I am happy with the decision as it is very easy for this team and me.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes