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Still Learning the System
November 17, 2022

Still Learning the System

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Hire

Overall Satisfaction with isolved

We use iSolved for human resources, benefit enrollments, and to process payroll.
  • Benefit Enrollments
  • Messaging
  • User Friendly
  • Reporting Capabilities
  • Not being able to set up our own codes (earning and benefits)
  • Cases are not always handled in a timely manner
  • Payroll
  • Human Resources
  • Benefits
  • I haven't used the system long enough to answer this question.

Do you think isolved delivers good value for the price?

Not sure

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

I wasn't involved with the implementation phase

Would you buy isolved again?

Yes

The benefits enrollment is easy to use for both the employer and employee. The communication feature is a great tool to use. I would like to be able to set up our own earning codes/benefit codes instead of relying on iSolved to assist. This can take some time for iSolve to develop where if we had the capability, we could get it done quickly.

isolved Feature Ratings

7.2
Employee demographic data
9
Employment history
7
Job profiles and administration
7
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
7
8.5
Pay calculation
7
Support for external payroll vendors
7
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Leave and Attendance Management ()
Not Rated
8.8
View and generate pay and benefit information
9
Update personal information
10
View job history
8
View company policy documentation
8
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using isolved

500 - All employees have access to the Self Service portal in iSolved.
We currently do not have in-house capabilities.
  • Changing our DBL to be employer paid
I haven't used this software long enough to make this determination.

Evaluating isolved and Competitors

Yes - I am not sure.
  • Other
I was not with the company during this time.
Since I wasn't involved in the process, I am unable to answer this.

isolved Implementation

isolved Support

Sometimes it can take some time to hear back from iSolved.
ProsCons
Good followup
Problems get solved
No escalation required
Support cares about my success
None

Using isolved

iSolved seems to be user friendly, especially for the self service portal.
ProsCons
Relatively simple
Technical support not required
Consistent
Familiar
Difficult to use
  • Self Service Portal
  • Open Enrollment Sessions
  • Reporting