Item: Jamf Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Apple device management. In a world where people want choice and devices that don't necessarily like to be managed, this product is the Cadillac and granddaddy as far as Apple MDM is concerned. While it does have its quirks (what product doesn't), Jamf's support is on key and will do what it can to help you - even if it's out of their purview.

Pros and Cons

Apple Device Management
SMART GROUPS!
API development
Integrations
CUSTOMER FOCUSED

Device onboarding
Product Issues
Software Updates

Return on Investment

Application versioning reporting
Ability to update 1200 devices in 6 minutes
Able to give power back to other departments via the API

Alternatives Considered

KACE Asset Management Appliance, KACE Desktop Authority Management Suite, KACE Systems Management Appliance (SMA), Mosyle and ManageEngine Endpoint Central

Jamf is apple first and apple only. The architecture of the application screams that refined polishedness you'd get from Apple. The other applications that I've had experience with are not near as polished - especially for the apple ecosystem. I'd recommend Jamf for the apple centric organization or at least apple heavy org.

Key Insights

Do you think Jamf Pro delivers good value for the price?

Not sure

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Other Software Used

Jamf Connect, Microsoft Intune

Likelihood to Recommend

Well suited for any organization that wants to manage apple products. It's extremely easy to integrate and has many connectors for existing enterprise infrastructure applications. Certificate management is a breeze. Not so suited for smaller businesses that only have 10-20 devices. Jamf has another product called JAMF Now that would suffice for those areas.

Users and Roles

100 - Endpoint Administration, Information Security, Network Security, Client Services, etc.

Support Headcount Required

2 - Apple relevant skills such as an understanding of the operating system, scripting, profile understanding, understanding IdP integrations, etc.

Business Processes Supported

Apple Management
Certificate distribution
Application deployment

Innovative Uses

API integrations
healthcare listener

Future Planned Uses

Jamf Trust
Workflow automation

Likelihood to Renew

We've wholly put all of our "eggs" in this basket.

Products Replaced

Yes - Mobile Iron - because Cisco sunset it (basically). Jamf was the leading MDM for Apple products, so we decided it was the best choice.

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

We now have a specific set of requirements that Jamf has offered and is now part of our requirements list since we leverage most of these things.

Implementation Rating

Migration from an existing MDM requires device wipe and reenroll for full supervision of the device. It's somewhat painful. User enrollment makes things easier, but you miss out on full management.