Jira Drives Accountability and Scale!
December 13, 2019

Jira Drives Accountability and Scale!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

Jira Service Desk is being used by several organizations across the company including Engineering, Security, IT and HR. It’s leveraged to track “to-do” tickets related to various company processes. It’s helped us streamline our operations and ensure no ball is ever dropped regardless of how much is going on.
  • Track tickets for IT help desk, customer service inquiries, engineering software code changes, HR related tickets and more.
  • Drive accountability by having clear due dates and ownership across the company.
  • More updated/user friendly-user interface.
  • Better integration with other company software.
  • More transparency into company process health.
  • More ownership/accountability across the company.
I’m not aware of a direct competitor to Jira other than Asana which is more of a project management tool. For medium size companies and larger I recommend Jira.
Our company has been happy with Jira support and used them for several years. No issues here.

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Well suited for medium to large scale companies who want to manage tickets across various organizations in an efficient and robust manner. Not so great for small scrappy teams as it can add too much overhead that is not worth the investment.

Jira Service Management Feature Ratings

Organize and prioritize service tickets
Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Change requests repository
Service-level management