Jira - lots of features, flexibility, customizability - at a cost.
April 13, 2021

Jira - lots of features, flexibility, customizability - at a cost.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jira Software

The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.

We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
  • Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
  • Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
  • Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
  • Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
  • Expensive - Jira Software is by far one of the most expensive offerings out there.
  • No dark mode support - it's 2021, we should have [a] dark mode.
  • Nickle and dime features - Need to pay for common functionality like Git integration.
  • Lack of automated alerts around metrics like ticket age, last update, etc.
  • Rich functionality and features - allow us to customize our workflows and experience.
  • Lots of pre-built third-party integrations.
  • Good Agile support.
  • Lots of documentation to help troubleshoot and learn the platform.
  • We've been able to grow the platform with the team, but the costs became too much leading us to downgrade our service tier to help offset the rising expenses.
  • The third-party integrations have helped us a lot when tracking issue statuses between our customer support and platform support teams. That kind of visibility is great to have so engineering can see how many customer requests are tied to a particular feature or defect.
  • Due to costs, we have entertained the idea of moving to a different solution to handle our ticket and project management needs.
Jira Software is like Backlog on steroids, but that has [drawbacks] such as slower responsiveness, a cluttered interface, and features smaller teams may not need, but still have to pay for them. [The] backlog doesn't have as much expansion or customizability nor does it allow for integration of some key third-party apps requiring dev teams to build their own integrations.

YouTrack has a lot of the functionality of Jira Software and Confluence combined at a fraction of the price. It's not as user-friendly [as] Jira Software so non-technical people trying to use the service will go through more of a learning curve. Jira wins when it comes to a [reduced] learning curve among these apps.

Do you think Jira Software delivers good value for the price?

Not sure

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Software go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Software again?

Yes

It's a great industry standard app that enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, that added with the fact they require you to pay for integrations of commonly used services is frustrating, to say the least. One would expect for how much the app costs they'd throw in things like free Git integration and roadmaps, but those are add-on services.

It would also be great if Jira Software supported automatically sending an email notification to requesters when a ticket's last updated date gets to a defined period to prevent defect and task tickets from being forgotten.