Very pleased with GoToConnect
September 23, 2019

Very pleased with GoToConnect

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

GoToConnect was a breeze to set up. In the 6 months we've had GoToConnect as our phone system, we haven't had any issues or outages. Much appreciated after having problems with previous providers using VOIP.
  • Very easy to set up and get started, no outages.
  • Unlimited ability to direct call traffic from multiple incoming numbers, user-friendly site.
  • Features are confusing and cumbersome, and support can be painfully bad at times.
  • Might be a tad pricey (but worth it).
  • Great features, service, and uptime.
Good sound quality, friendly support, and service.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Product is easy to use and has a very intuitive interface. Efficient in follow-ups, always a positive attitude.

GoTo Connect Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
User templates
9
Call reports
9
Directory of employee names
9
Answering rules
8
Call recording
9
Call park
9
Call screening
7
Message alerts
8
Video conferencing
8
Audio conferencing
8
Mobile app for iOS
8
Mobile app for Android
9