Keatext is a good tool for collect feedback.
January 08, 2022

Keatext is a good tool for collect feedback.

Gonzalo Bayona Camiletti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Keatext

Keatext is a powerful customer feedback analysis built for organizations to understand their customers. By using machine learning and natural language processing, the platform becomes much more efficient since companies or users of the platform can analyze the comments of their customers and determine the positive and negative aspects of the data collected.
  • It comes with seamless integration with other tools such as Intercom, Salesforce, Surveymonkey, Freshworks, and 399 external platforms.
  • Create an NPS survey to collect feedback in real time while tracking the time it takes to complete an action.
  • It helps to collect feedback for any stage of the process, i.e. discover, build, design, iterate, etc.
  • The UI / UX experience is a good tool to close the “empathy gap”.
  • Perfect UI / UX.
  • Multilingual processing.
  • Helps track ad, survey, and cross-channel content performance.
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
Create polls to collect contextual feedback on a particular page, section of a website, content, etc., and analyze them with advanced reports.

Do you think Keatext delivers good value for the price?

Yes

Are you happy with Keatext's feature set?

Yes

Did Keatext live up to sales and marketing promises?

Yes

Did implementation of Keatext go as expected?

Yes

Would you buy Keatext again?

Yes

The Keatext platform helps to create better actions based on customer needs and to be able to plan effective strategies for the business.

Keatext Feature Ratings

Multi-channel customer feedback collection
9
Product usage analytics
9
Customer experience dashboard
9
Customer journey mapping
9
Churn risk scoring
9
AI-powered recommendations
9
Website A/B testing
9