Item: Khoros Care
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We use Khoros Care to monitor multiple social media platforms & customer inquiries

Pros and Cons

In my opinion, Mass closing comments needs to be addressed further. Closing each request is time consuming and the mass close does not resolve the time needed
In my opinion, Multiple system issues, runs very slow & can have issues with post replies
In my opinion, Filtering needs to be more effective
In my opinion, Priority notionations provided on responses are useless, this could be a great option if it was applied properly

Return on Investment

increases efficiency with contacting social media customers

Likelihood to Renew

n/a

Scalability

I can see this being easily scaled for larger volumes, however in my opinion the system runs far to slow and may be further impacted with multiple users.

Implementation Rating

Alternatives Considered

n/a

Other Software Used

Salesforce Commerce Cloud

Key Insights

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Likelihood to Recommend

In my opinion, While the system works for what we need, there are many errors that need to be addressed further.

Khoros Care Review

Modules Used

Overall Satisfaction with Khoros Care