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Functional Platform for moderators with great support.
July 18, 2023

Functional Platform for moderators with great support.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care

I use it to moderate our community forum. I find it easy to use, but there is always room for improvement. There have been about 1-2 minor enhancements in the five years I have used the platform. I use Khoros via Safari/Chrome. Performance 4/5, UI 2.5/5. It has the basic features I need to get my job done productively.
  • Support is always responsive.
  • Receiving Incoming data is pretty quick.
  • Responses are always published quickly.
  • The UI needs an overhaul; it feels very dated.
  • Ability to edit titles/tags natively in Khoros from linked community threads.
  • More editing capabilities, easier organizing of bookmarks/watching, and order tabs.
  • I am able to provide feedback to customers very quickly and effortlessly.
The platform works, and support is responsive and resolves issues quickly.
The ability to have more data available in the queue instead of being capped at 100 would be beneficial as a company grows.

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

No

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

I am able to provide responses to incoming posts in a timely manner; the posts are published instantly with no issue. It would help to have multiple features for organizing content into user-defined sections for better management and visibility.