Khoros - Chat and SMS
December 04, 2023
Khoros - Chat and SMS
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Messaging
- Chat and working on SMS
Overall Satisfaction with Khoros Care
We currently use it for our chat feature via our company website to get Tech Support on products we sell with support 7 days a week. As well as reporting features for our leadership team.
- Chat feature
- Agent Dashboard
- Supervisor features
- Default reporting
- Integrations with other vendors needs to be easier
- Better documentation for administrators
- Better Tech Support via chat
- Dashboards help understand where we may be lacking
- Routing efficiency has been great
Do you think Khoros Care delivers good value for the price?
Not sure
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Care go as expected?
Yes
Would you buy Khoros Care again?
Yes